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Account · Closure
Financial and identity-verification law requires payments platforms to keep certain records for years after closure. That's not a DDPay policy choice — it's how every regulated wallet has to work.
01
Open the DDPay app, go to Settings → Privacy, and choose "Close my account." You'll need a zero balance, and you'll confirm by typing your account email. It takes a few seconds.
Want a copy of your data first? The same Settings → Privacy screen has a "Download my data" button.
02
Email us from the address on your account and tell us you'd like it closed. We verify it's really you before we act, to keep anyone else from closing your account for you.
Email us to close your account →Section 7 of our Privacy Policy covers data retention in full — what's kept, for how long, and why.
Read the Privacy Policy →